Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

It’s May 28th, 2001 (coincidentally, my 42nd Birthday).
Yesterday, I was the European IT Manager.
I was earning £60,000.oo PA working for a global American software company.
Today, I am made redundant and will become the Work from Home Dad, the House Husband.
After a full-time career of 26 years, from age 16, with over 20 years in Information [...]

Bristan Care – "Service You Deserve"
Well, we have our shower back again at last.
It took 8 days before I got my engineering visit.
Not a good Service Level Agreement in my opinion (sorry Bristan) – so there’s obviously lessons to be learned.
Turns out the shower cartridge had failed after just 9 months.
Possible causes:

Excessive pressure (ours [...]

Bristan Customer Service is appalling.

According to their website, they have a Customer Charter which claims a “high level of Customer Service”.

I’d be curious to know how they justify that.

Here’s our story…

There is no excerpt because this is a protected post.

Established and respected European manufacturer of printing, computer and network related systems and hardware (and actually, a LOT more).
My two prior jobs (at Softsel and TIS) had been in Sales – completely at odds with everything in my entire previous career positions based on engineering and technical support.
I had failed to develop my career in [...]

All about Google AdWords: how to advertise your website to a Global audience already looking for you in less than 15 minutes.
 
 

Early, highly progressive and innovative manufacturer of Unix-based (Version7, before System3, Before System5) multi-user systems based on North First Street, San Jose, California.
Founded by Bob Marsh and Kip Myers.
I set up and ran the UK and European hardware technical support operation, which was a successful profit-centre (as any support operation can and should be).
I was [...]

CFM (Computer Field Maintenance) were a national company of Third-Party Maintenance engineers, with contracts to repair computer systems and peripherals across the UK.
To the best of my memory, they were originally formed by ex-ICL employees, and were very successful in their day.
When I joined, they were owned by IAL (International Air-Radio Ltd.) which was in [...]

 
 
Read all about me here
Read my professional career CV here