Bristan Care – "Service You Deserve"
Well, we have our shower back again at last.
It took 8 days before I got my engineering visit.
Not a good Service Level Agreement in my opinion (sorry Bristan) – so there’s obviously lessons to be learned.
Turns out the shower cartridge had failed after just 9 months.
Possible causes:

Excessive pressure (ours [...]

Bristan Customer Service is appalling.

According to their website, they have a Customer Charter which claims a “high level of Customer Service”.

I’d be curious to know how they justify that.

Here’s our story…

"How to Lose Customers and Alienate People – in Just 10 Minutes"
My oldest son Joshua had a large pile of coins he wanted to change into notes.
We were in town on a Saturday afternoon and I was pleasantly surprised to find a high street bank actually open with staff serving their customers – or so [...]